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AIX 7.2 TL 4 permits SAN attached storage to indicate read / write timeout values as low as 15 seconds. The actual timeout value used is dependent upon the particular model of SAN storage being attached and the read/write timeout values the vendor for that storage believes can be supported.
AIX is evaluating updates in the 2019 release of AIX 7.2 to permit SAN storage devices to use read / write timeout values as low as 15 seconds. Third party storage devices used with AIX would be required to update their ODM to allow lower timeout values and perform a qualification test to ensure the lower timeout values are fully compatible with the device through the range of conditions under which the device is expected to operate.
The PMR indicates the customer is using Hitachi SAN attached storage with HDLM PCM for AIX MPIO. AIX depends upon the storage vendor to provide the read / write time out values to be used by AIX for that subsystem. In the case of Hitachi storage, Hitachi is indicating a read / write timeout value of 60 seconds should be used. A change in the read / write timeout value for this subsystem must occur with the consent of Hitachi.