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Are you using a bluecoat proxy? SNI is not supported on the HMC currently, but you can open an RFE to request an enhancement to add that functionality :
From the ecc trace logs, the latest attempt was reset by the proxy :
<environment>ecc version: 2.0301. ecc build date: 03/03/2017 01:33 PM. Java version: IBM Corporation 1.8.0. OS version: Linux 3.10.0-862.6.3.el7_1.hmc8_1p.2.x86_64</environment> <message> Remote exception from web service call:</message> <exception> <error>WSWS3713E: Connection to the remote host wbcorp-pr-proxy0.westpac.com.au:8080 failed.Received the following error: java.io.IOException: Connection reset by peer</error>
Have you tried the curl commands? You will need root access, to gain root :
ssh in as hscpe user enter your hscpe password run 'pesh <SN or UVMID>' enter the password of the day listed below su - enter your root password
curl --proxy <https://proxy ip address:port> http://126.96.36.199 -k curl --proxy <https://proxy ip address:port> http://188.8.131.52 -k curl --proxy <https://proxy ip address:port> http://184.108.40.206 -k
If the curl commands fail, you will need to work with your networking team to resolve the connectivity to our servers. It might be worth gathering a tcpdump while attempting a test call home. You can use ( as root ) the below command to start the dump :
tcpdump -i any -s 0 -w /tmp/failingCallHome.tcpdump
Then ctrl+c after the test call home has finished. Additional information on HMC connectivity can be found in the white paper : https://www-01.ibm.com/support/docview.wss?uid=isg3T7000236&aid=1
Specifically under the section “Appendix: IP address…”
Feel free to contact us with any question or concerns in the meantime.
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