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Status Not under consideration
Workspace IBM i
Categories IBM i Access Family
Created by Guest
Created on Dec 28, 2022

ACS Printing Issue about Chinese UDC, Missing Paper Size and Printing Width


  1. ACS is missing printing paper size - US Standard Fanfold in Win10. Based on the testing done with IBM supporting team, we believed it is not the issue about Windows or the Printer driver, since other applications such as Office Word can find this paper size, and printer setting can also find this size. It only missing in ACS.

  2. Our environment is using Chinese UDC (User Defined Char), and we found that ACS cannot print out these Chinese UDC correctly on the paper.

  3. Before when we used IBM i Access in Win 7, it was available to print out the data with 132 columns using US Standard Fanfold on a 38cm width x 28cm length, continuous form paper. Howevr it cannot print using JPS. HPT and PDT are not considerable as user environment limit, these two cannot be used.

We would like to have dev team to support to enhance the Chinese printing ability and review why the printing issue is occured when using ACS but not in IBM i Access?

And we would like to know if this issue can be fixed in short term? Thank you.

This request is suggested by IBM supporting team. Case Number is TS011051047.

Idea priority Urgent
  • Guest
    Jan 23, 2023
    Thank you for submitting your Idea to enhance IBM i Access Client Solutions (ACS). The printer options and their corresponding paper sizes displayed are not determined by ACS. The dialog which contains the list of paper sizes is actually not even an ACS dialog. ACS interacts with Java which interacts with the native platform. We also do not see the ?US Std Fanfold? option when using other Java based applications (eg jEdit). When using native Windows applications, we do see ?US Std Fanfold? for some applications (eg Microsoft Word). So the missing support is likely somewhere between Java and Windows. Support for this is not something IBM development would be able to add.

    IBM Power Systems Development