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Status Not under consideration
Workspace IBM i
Categories PTF and Service
Created by Guest
Created on Jan 9, 2023

RELATED IDEAS

Create a System Status and PTF info routine that can be used to easily send that info to Support when needed. Perhaps a CL commadn SNDSYSINFO or something like that.

While SYSSNAP in QMGTOOLS is fine, it does take "centuries" to run, and then the customer has to collect the data and transmit it to IBM Support when needed.

The request is to create a simple service command that sends all that related info to IBM and does so much faster then QMGTOOLS does today.

Something like (e.g.)  SNDSYSINFO CASE(TS011779999)

It might include things like:

Current PTF List and install status

Current PTF Group Level

Whatever else they may need. 

 

So rather than running an add-on tool, to build a file or files somewhere on the system, hunt down those files and package them up, download them to a PC and then push them up to the Support website, we run this command which sends it directly to IBM Support.

Idea priority Medium
  • Guest
    Reply
    |     Feb 10, 2023
    QMGTOOLS is the strategic tool for gathering service information. There are no plans to replace it or to provide an alternative.

    IBM Power Systems Development
  • Guest
    Reply
    |     Feb 7, 2023

    SYSSNAP COLLECTDFT(Y) should not take "centuries" to run and IBM frequently needs more data than just ptf levels.The SYSSNAP tool also supports data upload:SYSSNAP OUTPUT(*IFS) COLLECTDFT(Y) ZIP(Y) FTPTYPE(*HTTPS) IBMID(*stored)


    CASENBR(TSxxxxxxxxx)The above command creates the syssnap.zip file and uploads automatically to the case specified. Note the IBMID and FTP TYPE.We do not want to limit SYSSNAP to just ptf information as this is not sufficient and would require additional data requests.

    More information about using *STORED and credentials for uploading data can be found here:
    https://www.ibm.com/support/pages/qmgtools-store-ftp2ibmcmd-credentials

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