IBM Power Ideas Portal


This portal is to open public enhancement requests against IBM Power Systems products, including IBM i. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Submitted
Workspace Power Systems Design
Created by Guest
Created on Jul 3, 2025

RELATED IDEAS

New Customer Portal for Increased Support Experience

I would like to propose a new main support portal for clients. In the portal you would be able to have a interface in which you could input your customer ID number or numbers depending on if you manage multiple IBM Power systems across different organizations. From there you could enter the machine type, serial number, model number and location for the machines you manage, and assign it to the associated client number. It would also have a description field for additional information about the machine listed. From that list you could click a checkbox which would give you access to an action drop down box. The actions available would be; Open a Case, Download Software, and Check for Active Support Agreement. I feel like this could be a one stop shop for a lot of your day to day maintenance needs.

Idea priority Low
  • Guest
    Jul 15, 2025

    Interesting idea, if I understand correctly, you would like to combine the support portal with IBM ESS (Entitled System Support) and IBM Fix Central.

    I can imagine that this would a a big project for IBM, but the next time they consider a resign or any of these three systems, they should consider merging one or both of the others.

    I do have one small disagreement with your proposed workflow, that is that we should keep the customer numbers linked to your IBM ID. This will then allow you to select the appropriate Customer Numbers and Support Assets. This will be necessary to maintain control of which users can access assets associated with a specific customer(s)

    Best wishes

    TTFN Brad

    The Friendly Techie

    Steve Bradshaw

    IBM Champion, Member of CEAC, TD of i-UG.co.uk and Friendly Techie at RowtonIT.com



    1 reply

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