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Status Not under consideration
Created by Guest
Created on Dec 10, 2019

Blocking ?UAK expired events log? call out for Customer China Unionpay

Customer China unionpay has over 100 9119-MME E870 system running production, the UAK expired events log call out every 180 days for every single E870 system.

For the over 100 system, customer have to update UAK new license with very high frequency, result in customer very much extra maintaining work.
Customer HMC version is V8.8.7 and V9R1
Customer E980 firmware level is FW860.51.

IBM release HMC fix for V8.8.7 and V9R1 this year to "Added new option to chsacfg command to turn off attention LED for UAK expiration SRC. It checks to make sure there are no other open call home problems on that system before it turns off the attention LED."

Customer ask for HMC fix and Firmware fix (only for China unionpay if necesary) to block UAK expired events log like A7004760 and A7004761 call out.
Customer don't want get any UAK expired events from HMC/ASMI/AIX errpt and the warning pop-up windows from HMC.

Idea priority High
  • Guest
    Feb 6, 2020

    The Power UAK ensures that machine code updates are enabled for IBM Power8/9 servers, covered by IBM warranty, an IBM Hardware Maintenance Service Agreement (HWMA), or Machine Code Special Bid, (some exceptions apply).
    HWMA agreements are typically procured with a multi-year term, allowing equipment to be added or removed throughout the contract period, in accordance with the HWMA agreement. Because of this flexibility permitted under the HWMA, there is no firm association between the life-cycle/planned usage of a machine and the term for which support has been procured. Because of this factor, UAKs are renewed in 180 day increments and not aligned to the HWMA termination date.

    In regards to UAKs that are about to expire, system generated messages will provide the user appropriate warning. A system's HMC will generate warning messages at 30, 20, 10, 5, 4, 3, 2, and 1 day(s) before the UAK expires. The Message will read: "The Update Access Key for this server expires in{number} days. Please note that an expired UAK will not impact the performance of a server and many clients simply choose to update the UAK during a planned Machine Code maintenance window. Managing UAKs manually can be avoided if users enable Electronic Support tools, which work in conjunction with the Call-Home feature. In addition, users may choose to request and replace UAKs manually via the the following site:

    Hence rejecting this RFE