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Status Future consideration
Workspace IBM i
Categories Print
Created by Guest
Created on Jan 18, 2021

SMTP timeout and message for Infoprint Server

Our business uses Infoprint Server to create PDF files of order, packaging and shipping information. Intermittently, spooled files will remain in PRT status and all emails stop sending until the writer is ended and restarted.
The issue has been identified as a connection issue and Infoprint Server is waiting for a response from JavaMail.

Use Case:

Infoprint Server is currently working as designed and will wait indefinitely for a response from JavaMail. An SMTP timeout and message are necessary to prevent Infoprint Server from waiting indefinitely for a response and a message issued to alert users to the situation. A message such as PQT4139:
Message . . . . : Cannot connect to mail servers specified for device &1. (C R)
Cause . . . . . : Either the mail server(s) (PDFMAILSVR) specified in the PSF configuration object are not available (this may be a temporary condition) or the mail server names or IP addresses are incorrect.
Recovery . . . : To retry the connection, type an R. To cancel the printer writer, type a C.
Possible choices for replying to message . . . . . . . . . . . . . . . :
C -- To cancel the printer writer, type a C.
R -- To retry the mail servers, type an R.

Idea priority Medium
  • Guest
    May 15, 2024

    This is very similar to an enhancement request I am filing today. In our case, the writer crashes after processing the print file from our ERP system, and it must be started up manually. Unfortunately, the writer leaves the print file on the queue even though every email within it was successfully delivered. So starting up the writer again would thereby deliver duplicate emails to the recipients.

  • Guest
    Mar 31, 2021

    This enhancement to the resiliency of the Infoprint Server product would provide benefits.