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Status Future consideration
Workspace IBM i
Categories Print
Created by Guest
Created on May 15, 2024

RELATED IDEAS

Better behavior and error handling between Infoprint and SMTP

We've gone to great lengths to troubleshoot an email delivery issue in IBM Case TS015919455. When encountering a transient email delivery issue while using a 3rd party email relay server on the public internet (i.e. Microsoft 365), the IBM SMTP server successfully retries to send the message which failed per the settings in CHGSMTPA. And even though the retry is successful, the writer crashes with an error related to the intial failure as soon as the remainder of the print file is processed. Subsequent print files cannot be processed until the writer is restarted. Worse yet, the print file which holds the email(s) that initially failed and was successfully retried remains on the print queue in RDY status. Ergo when the writer is started up, the emails in the print file are delivered a second time.

This feels buggy instead of succesful design, and I assume this is due to the communication (or lack thereof) between IBM's Infoprint and SMTP servers.

Idea priority High
  • Admin
    Carmelita Ruvalcaba
    Reply
    |     Sep 24, 2024

    The CAAC has reviewed this IBM Idea and recommends that IBM not implement this request.

    This appears to be a problem report (IBM Case TS015919455), not an Idea.

    Background: The COMMON Americas Advisory Council (CAAC) members have a broad range of experience in working with small and medium-sized IBM i customers. CAAC has a key role in working with IBM i development to help assess the value and impact of individual IBM Ideas on the broader IBM i community and has therefore reviewed your Idea.


    For more information about CAAC, see www.common.org/caac


    Carmelita Ruvalcaba - CAAC Program Manager

  • Guest
    Reply
    |     May 22, 2024
    IBM will use this Idea as input to planning, but no commitment is made or implied. This Idea will be updated in the future if IBM implements it. IBM will use votes and comments from others in the community to help prioritize this Idea.
    -IBM Power Systems Development

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