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Status Delivered
Workspace IBM i
Categories IBM i Access Family
Created by Guest
Created on Mar 14, 2017

RELATED IDEAS

ACS : Thai keyboard switching

In Thailand, when we want to switch from English to Thai, we will press button '~', in the old iAW, when we press '~' on Window, keyboard on Window and iAW will both change to Thai. But for ACS, when we press '~' on Window, we have to press Ctrl+N on ACS which is very difficult to switch between English and Thai because they have to keyin both English and Thai on same workstation, they have to keyin both English and Thai on Microsoft word/excel and ACS. This make them to take longer time to key in data and sometimes they key in wrong data and get complain from customer.


Use Case:

Actors:
Call center Officers
Scenario:
1. Officers receive call from customer
2. Officers key in data as told from customer
3. Data have to be keyed in on Microsoft word/excel and ACS in English and Thai


Idea priority Urgent
  • Guest
    Reply
    |     Jul 24, 2017

    The ability to switch the keyboard has been provided in the July 2017 update as described in PMR: 47619,000,856

    With ACS, it is not necessary to switch the OS selected input language in order to type characters for these languages. Instead, the default key mapping of Ctrl-N will switch to the national layer and the default key mapping of Ctrl-L will switch to the latin layer. This means there are two key sequences to remember for switching between the language layers.

    An additional host function, "Switch Keyboard Layer", has been added which can be used to switch between the language layers. This host function can be mapped to a key sequence so the user can switch back and forth between the latin and national layers with a single key sequence. Please note, that they cannot use the same key sequence as the OS uses to switch input language.

  • Guest
    Reply
    |     Apr 11, 2017

    IBM has received this requirement and is evaluating it. A response will be provided when evaluation is complete.

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