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Status Under review
Workspace Hardware Management Console
Created by Guest
Created on Dec 14, 2022

RELATED IDEAS

Customer want to have a better Response for reference code E3D46FF.

Customer had a callhome problem when send a test request for help.
The test for connection to IBM was OK.
In the end they found the problem in there (new) proxy server where the rule
for the HMC was set, but not activated somehow.

Having a better Response for this particular reference code with clues could
save time for other customers.
At this time customers have to upload large pedbg files and wait for analyzes

Could you add common items (like a proxy issue) that could cause a reference code E3D46FFF,
in the Response section of the document E3D46FF.htm (HMC)

Serviceability / Serviceable Events Manager / Reference Code / Response

We have an old technical document for version 8 and customer is on V10R1M1021

         https://www.ibm.com/support/pages/node/6398722?mhsrc=ibmsearch_a&mhq=E3D46FFF

Idea priority Low
  • Guest
    Reply
    |     Dec 20, 2022

    To be clear about this RFE, the idea is to allow much greater READ-ONLY access to logs.

    I realise the principal for these devices these days is to run them as an appliance, but given that the data in them is generally unrestricted or relates to systems I support anyway, why not simply make it more accessible to authenticated users?

    In this instance, it was simply a proxy certificate rejection/error that was invisible to me, whether I tested via the HMC GUI or via the CLI. It's completely ridiculous that this error is hidden.

    If I had been able to read the logs I would not have needed to log a PMR at all, or waste time running a a 'pedbg' and uploading it and waiting for a response. Pretty basic stuff.

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