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Status Not under consideration
Workspace IBM i
Categories IBM i Access Family
Created by Guest
Created on Jan 4, 2018

Access Client Solutions takes 50 to 60 seconds to start first session

The time used by Access Client Solutions (ACS) to start the first time need to be improved. From I click on the icon on my Desktop till the window prompting me for userid and password is shown it takes about 50 to 60 seconds !!!
This is way to long. 5, maximum 10 seconds, is an acceptable time. The following sessions start immediately without delay. These sessions are targeting different iSeries.
When starting a window shows up indicating that some processes are starting and initializing but it shouldn't take so long time to finish.


Use Case:

The moment we start to roll out ACS we will receive many complaints about this. And we will also see many users clicking on the icons believing they have failed doing so.


Idea priority High
  • Guest
    Reply
    |
    Oct 30, 2018

    I had ACS running and had quick startup until my company threw a software package on my laptop called AppSense and a DataNow component. Oh, and they didn't announce they were installing it and restricting anything. So it was a surprise.
    Now it runs like a dog and takes a full minute to open my ACS that used to be rocket fast. And it happens for every system connection, not just the first. And I am on a SSD drive developer laptop that is 1 yr old.
    So check for some restriction in software on your system.

  • Guest
    Reply
    |
    Jan 8, 2018

    We had this issue too. Turned out to be antivirus. We had to exclude the path where ACS is installed.

  • Guest
    Reply
    |
    Jan 5, 2018

    There are a lot of factors that determine observed startup performance including: running it remotely, locally, hardware being used, and other software running at the same time. For example, after rebooting (so nothing was cached in memory) an older PC running Windows 7, I observed a 20 second startup time for a local deployment. The same scenario on a newer Mac with SSD drives took less than 5 seconds. I'll suggest you open a PMR and work with our Service team if you would like additional assistance.