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Status Not under consideration
Workspace IBM i
Categories Save and Restore
Created by Guest
Created on Aug 12, 2020

RELATED IDEAS

provide warning PRB during save problem

in S/R flight recorders when bad tape response time appears or media problem or numerous retry due to media error, please provide a warning PRB saying that problem occurs during save /restore process; In our case (TS003851510) usual save process iincrease for 3 hours more duration and no message or joblog info or PRB was issued. Finaly we discovered when trying to restore that the tape was not dead and restiration could not be done. If a single warning message was issue, we could have redo save process but as it was not told by the system during save, we did not have the chance to make proper restoration, so we lost the application data.


Use Case:

please look all files uploaded in case
TS003851510

Description

Hi, During full save 21 (batch restricted mode), the save process took 3 hours more than usual.
wrkprb, dsplog, dspmsg qsysopr did not report any error for tape, media or whatever !
After investigation, we discovered that media had problem (dsptap made a prb), which explain why it took so long.

The question is why we did not received any error message, any prb, or any log informations during the save process


Idea priority High
  • Guest
    Reply
    |     Mar 12, 2021

    An in-depth review was conducted in August 2020 and IBM provided an update on August 14th. IBM requested more information from the customer which has not been received. I believe the explanation IBM provided is sufficient enough to close this RFE.

  • Guest
    Reply
    |     Dec 1, 2020

    We are adding a comment to let you know that IBM is still waiting on feedback to the previous update. The status remains in Need More Information.

  • Guest
    Reply
    |     Aug 14, 2020

    IBM reviewed the data sent in association with case TS003851510. The save joblog provided does in fact indicate the job was interrupted around sequence 200 on volume PL0973 due to a user set restricted state batch time limit. This was followed by a CPF4035 indicating the processing was not complete for the volume and the job ultimately ended abnormally with ending code 50. However, the abnormal ending of the job itself should have prompted a operations response and review. In the case of incomplete save media it would be considered invalid backup media. As communicated in the case the data up until sequence 199 and possibly 200 appear to have been written successfully to a multi volume tape set beginning with volume PL0970. Were you unable to restore data from these sequences?

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