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Status Is a defect
Workspace IBM i
Categories IBM i Access Family
Created by Guest
Created on Sep 14, 2019

RELATED IDEAS

double click iaccess and moubtn conflict

I use MOUBTN events. When a user clicks on an area where the event should be triggered, the "trim box" appears and doesn't always trigger the MOUBTN event thus causing the user to have to double click again after removing the trim box. I dont see an option to "reassign" or "turn off" the double click trim box option.

Can that function be controlled by a setting or reassigned to another event such as alt-double click


Use Case:

Users try to click on an area of the screen controlled by MOUBTN, but are instead given the "trim box"


Idea priority High
  • Guest
    Reply
    |     Nov 14, 2019

    Continue to work with our Service team as needed.

  • Guest
    Reply
    |     Oct 1, 2019

    i attached a file yesterday showing the issue, but i got an email today asking for more information. Has the video been reviewed? I cant provide anymore information. I consider this a bug not a RFE.

  • Guest
    Reply
    |     Oct 1, 2019

    Please contact IBM Service relative to the PMR you provided and ask them to engage the Development team relative to this item. They will gather the necessary information needed in order for us to determine how best to proceed.

  • Guest
    Reply
    |     Sep 30, 2019

    Attachment (Description): attached video of issue. users having many issues since upgrading to new version of client access. Need ability to "turn off" double click select action, or maybe assign to another key sequence such as ctrl+double click

    VID_20190917_04...
    VID_20190917_0447125452.mp4
    Open full size
    VID_20190917_0447125452.mp4
  • Guest
    Reply
    |     Sep 30, 2019

    Please contact our Service team and open a PMR. If our Service team is not able to resolve the issue, please provide the PMR.

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