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Status Delivered
Workspace IBM i
Categories IBM i Access Family
Created by Guest
Created on Dec 26, 2019

ACS splash screen disappears too soon!

a RFE was delivered to display a splash screen for startup of a ACS product, but it disappears many seconds before emulation window appears... users are clicking the icon again, thinking their application did not load.


Use Case:

Users are complaining that they have multiple emulation windows open, with one having the active session, and the others "blank".


Idea priority Medium
  • Guest
    Reply
    |
    Apr 20, 2020

    This support is now available in version 1.1.8.4 dated April 2020.

  • Guest
    Reply
    |
    Feb 7, 2020

    This is planned for our April 2020 update.

  • Guest
    Reply
    |
    Jan 27, 2020

    IBM has received this requirement and is evaluating it. A response will be provided when evaluation is complete.

  • Guest
    Reply
    |
    Jan 22, 2020

    Attachment (Description): rfe 139134, showing screen shot when icon is clicked multiple times

  • Guest
    Reply
    |
    Jan 22, 2020

    sorry, I just saw the comment made by IBM_Systems_Developer on 2 Jan.
    the blank session comment was what happens when our users attempt to launch multiple sessions. we force device ID by either the computer name, or user ID... we do not want users to have multiple 5250 sessions, so the 2nd or 3rd click to launch will open a new, blank 5250 window.

  • Guest
    Reply
    |
    Jan 22, 2020

    Status was changed to Request for additional information.
    I do not see what type of information is being requested?

  • Guest
    Reply
    |
    Jan 2, 2020

    The Description indicates a long delay between splash screen and the emulation session. The Use Case says there are blank sessions. Please open a ticket with our Service team so they can gather the necessary information for the issue. If you have already opened a ticket, please provide the Case number.

  • Guest
    Reply
    |
    Dec 27, 2019

    If they do this request, the next one will be that the splash screen stays on too long. Just tell your end users to have patience and wait. It's a good enough lesson for all of us anyway.

    Jason

  • Guest
    Reply
    |
    Dec 27, 2019

    If they do this request, the next one will be that the splash screen stays on too long. Just tell your end users to have patience and wait. It's a good enough lesson for all of us anyway.

    Jason